Dear Contractor Community,

At ELPC Exclusive Live Phone Calls, we empathize with you when it comes to the effects on your business caused by the coronavirus (COVID–19) pandemic and the struggles that you are going through to adapt to these challenging times.

As our team continues to practice social distancing, we also remain committed to helping our partners in the USA & Canada minimize the impact on their revenues moving forward and for the long-term.

We will continue to do everything we can to share ways that your business can thrive during these unprecedented times. That is why we have provided you with the following. We hope that you will find this useful.

Given the current landscape and how the coronavirus COVID-19 has impacted the way that you approach your daily routines in operating your business moving forward, we would like to share the following content for you to provide to your customers.

You can use this to communicate and reassure your customers and employees that you are thinking of them and are taking appropriate action to alleviate their concerns and give them peace of mind, knowing that when dealing with your company their health is your priority.

***To use, please copy/paste the following, putting it in your own voice when reaching out to your employees and customers***

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To our customers, families, and employees,
We want to take this opportunity to inform you that here at [YOUR COMPANY] we are taking very seriously the proliferation and the impact of COVID-19, the Coronavirus and to let you know that we are committed to keeping our trucks moving. 

We want to provide you with assurance in these times of uncertainty that the health and safety of our families and community is a top of mind priority now and moving forward into the future. It is our commitment to continue providing home and emergency services (if applicable).

For our staff in the field, you will be equipped with the following safety equipment, keeping you and the customers we serve as safe and healthy as humanly possible:
● Masks
● Gloves
● Disinfectant spray
● Sanitizers

Please reply directly or call [DESIGNATED PERSONEL’S EMAIL, PHONE NUMBER] if you have any concerns regarding scheduled or upcoming appointments.

The following are areas we are going to focus on.
As mentioned previously, we are focused and serious when it comes to monitoring the health of our office staff (if applicable) and our technician(s) in the field. We are taking guidance as outlined by the CDC to limit contact.

So, we will cancel any scheduled team meetings if we become aware of anyone or any family member, friend or other close contacts of our office staff or of our technician(s) exhibiting flu-like symptoms.

Please contact our office staff if you have any upcoming appointments scheduled and you or anyone in your family or in your home are showing signs of any of the symptoms of the Coronavirus, please check this link to the CDC website for signs/symptoms. 

Please also advise us if any members in your household have tested positive for the Coronavirus.

You can check the CDC website below to stay informed of updates:
https://www.cdc.gov/coronavirus/2019-ncov/summary.html

We will do our best to keep our customers in the loop if there are any scheduling changes during these times.

When making inquiries, please explore other resources such as email, text, FaceTime/Video Conferencing options for general Q&A. 

With regards to customers who have mobility challenges and may have difficulty changing their HVAC filter, please let us know and we will check and replace any customer-supplied filter during your appointment.

If you have any other questions or concerns, please do not hesitate to contact our team.

Thank you,

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Stay safe everyone!

The ELPC Team